Star Wars Galaxies devs discuss why it died

A fallen AT-AT walker
(Image credit: Lucasarts)

I love a GDC postmortem, with the Fallout and Diablo breakdowns as classic examples of the form. The latest from this year's all-digital GDC put Star Wars Galaxies on the slab so creative director Raph Koster and executive producer Richard Vogel could dissect what went wrong with the infamous MMO. As the opening crawl put it, "This is the story of the worst game to become a classic, and of the most infamous patch in videogame history."

Star Wars: Galaxies may be fondly remembered today for its crafting, player-driven economy, house-customizing, dancing, and focus on relatively ordinary characters, but at launch it was a disaster. As Koster and Vogel tell it, a lot of that came down to how rushed it was, with the developers' request for an extra six months before launch being reduced to a single month of crunch.

During that month, one of the features that was cut was a system for tracking how players could unlock the ability to become a Jedi. The plan was that you'd have to complete a randomized set of activities, though you wouldn't be told what they were. You'd have to explore and learn and try everything until one day you'd suddenly be told you had a connection to the Force. Instead, in the final game you'd need to use five randomly selected skills from the huge number available, though you wouldn't be told that. That was "a very fateful decision made at the end of a 14- or 16-hour crunch day," Koster said.

The result was what the developers wanted—Jedi were rare and mysterious, and most people played other characters. On average, a third of the players on each server ran a shop. It became a game where you made your own fun, ignoring the rudimentary quests to roleplay, run beauty pageants, or make music videos.

That's a hard angle to sell, though. Warriors with laser swords are easier to put on posters. As Koster explained, "We get told by marketing, 'You know what, to do a new marketing push we need Jedi in the game. We want Jedi by Christmas.'" First they added a holocron that told players what to do next to unlock Force powers, and soon those players were abandoning their shops in droves to grind skills and become Jedi. This was no fun it turned out, but completionism is impossible to curb. 

Then the New Game Enhancements patch simply added Jedi as a class option, while overhauling and removing many of the existing systems. It alienated the community who had looked past the rough launch because a game about crafting and dancing and economics and home decoration and pets was what they actually wanted. They unsubscribed in huge numbers.

When Star Wars Galaxies closed down in 2011, its final hours saw an outpouring of love for the much-maligned MMO, with players returning to log on one last time. As Vogel says, "They created their own stories living in the Star Wars universe and that was what made it special to them."

Previous GDC postmortems have been posted to YouTube, and hopefully this one will be soon.

Jody Macgregor
Weekend/AU Editor

Jody's first computer was a Commodore 64, so he remembers having to use a code wheel to play Pool of Radiance. A former music journalist who interviewed everyone from Giorgio Moroder to Trent Reznor, Jody also co-hosted Australia's first radio show about videogames, Zed Games. He's written for Rock Paper Shotgun, The Big Issue, GamesRadar, Zam, Glixel, Five Out of Ten Magazine, and Playboy.com, whose cheques with the bunny logo made for fun conversations at the bank. Jody's first article for PC Gamer was about the audio of Alien Isolation, published in 2015, and since then he's written about why Silent Hill belongs on PC, why Recettear: An Item Shop's Tale is the best fantasy shopkeeper tycoon game, and how weird Lost Ark can get. Jody edited PC Gamer Indie from 2017 to 2018, and he eventually lived up to his promise to play every Warhammer videogame.

Read more
Greg Zeschuk attends Star Wars: The Old Republic launch at Best Buy in Times Square.
BioWare co-founder Greg Zeschuk considered taking over EA 'from the inside', but he was thwarted by an MMO
Greg Zeschuk attends Star Wars: The Old Republic launch at Best Buy in Times Square.
BioWare co-founder laments Jade Empire's commercial failure and blames it on 'the worst advice, absolutely moronic advice' from Microsoft
A spaceship jets away from the camera, into an asteroid field illuminated by a distant blue sun.
Vanished for a year, early access dev returns to announce a crisis taught them 'videogames ain't it' and end development on 'singleplayer EVE' they've been making since 2017
Destiny 2: Season of Plunder promo image.
'We made one big mistake': Destiny 2 developer reveals how a small team dedicated to player retention led to a 20 hour server outage and character rollback
Storm trooper hero
Another live service shooter is getting shut down, this time before it even launched on Steam
Sheogorath's Wrath card from Elder Scrolls Legends
As Elder Scrolls: Legends shuts down, a mod delivers the perfect dedication to the rampers, aggros, mids, late gamers, invaders, ropers, comboers, and everyone else who loved it: 'Whoever you are: You are Legends'
Latest in MMO
A forester from Old School Runescape, contemplating life next to his pheasant friend on a green field.
You can finally try out Old School RuneScape’s first new skill in nearly two decades right now
Ghoul in sunglasses
After years of playing as stupid, boring humans in Fallout, you can finally channel your inner Walton Goggins and become a ghoul in Fallout 76
WoW Classic: Season of Discovery
World of Warcraft Classic’s Season of Discovery may be teasing a legendary weapon that players have speculated is in the game for two decades
Gallywix wears an uneasy smile as he's confronted by Xal'atath in WoW: The War Within.
After 12 days and 100s of wipes, World of Warcraft's latest world first raid ends in anticlimax: 'That's the boss?!?'
A goblin with sharp teeth, wearing goggles, lets out a mischievous cackle in WoW's latest patch: Undermine(d).
The hooligan hacker guild that tore up WoW's newest raid (twice) just posted video evidence of the whole thing, and it's got me feeling weirdly nostalgic
Dune Awakening
Dune Awakening's latest trailer offers a glimpse of its massive coriolis storms, which reshape swathes of the map each week for 'infinite exploration'
Latest in News
Silent Hill f transmission trailer screenshots
Silent Hill f is not messing around – now it's been banned in Australia
MOUNTAIN VIEW, CALIFORNIA - AUGUST 22: A view of Google Headquarters in Mountain View, California, United States on August 22, 2024.
'Google must divest the Chrome browser:' DOJ renews call for Google to sell Chrome, and Android could be next
Victory screen of Big Rigs showing infamous "You're Winner" message under a three-handle gold trophy
One of the worst games ever made is coming to Steam, but we won't know how cruel this joke is until we see the price tag
Sci-fi character from Dune
Dune: Awakening promises us a breath of fresh air, skipping early access for a full launch with no monthly subscription in May
Baldur's Gate 3 Karlach concept art
'The dream of the tech industry is to sell off your company at an overinflated price and retire,' says actor behind Baldur's Gate 3's Karlach, 'And I feel that's being done with game studios right now'
assassin's creed shadows protector's armor
Assassin's Creed Shadows hits 2 million players, putting it on track to be the series' most successful game yet