EA kinda sorta apologizes for poor Star Wars Jedi: Survivor performance, cites high-end hardware as a problem

Star Wars Jedi: Survivor — a mugshot-like screenshot of Cal Kestis as he appears in the upcoming Jedi sequel, with droid companion BD-1 looking over his shoulder.
(Image credit: Respawn Entertainment)

Star Wars Jedi: Survivor is having a rough start on PC. As outlined in my review, performance is choppy in the largest areas of the game and even those hoping to flex their top-of-the-line GPUs are lucky to get a consistent 60 fps. A patch issued pre-release has helped with egregious problems like broken cutscene audio, but larger issues remain, like its inability to utilize the full power of your hardware and its unending hunger for VRAM.

The result on launch day? A "Mostly Negative" user rating on Steam, with reviews almost exclusively citing unacceptable performance.

In response to the PC version backlash, EA issued a half-apology, half-explanatory tweet outlining what it believes to be a significant reason behind Jedi: Survivor's performance: PC players running Windows 10 on high-end CPUs designed for Windows 11, and powerful GPUs coupled with less powerful CPUs.

"For example, players using cutting-edge, multi-threaded chipsets designed for Windows 11 were encountering problems on Windows 10, or high-end GPUs coupled with lower-performing CPUs also saw unexpected frame loss," the tweet reads. "Rest assured we are working to address these cases quickly."

Though the statement does go on to apologize to "any of our players experiencing these issues," some are detecting an accusatory tone in the message, as if EA is acknowledging poor performance while also hand-waving it as a problem for only a "percentage" of PC players with powerful hardware.

"'You're using Windows 10 and an i9 10900k? No wonder our game runs at 30fps on your PC with a 4090.' Oh ok… I guess I need to upgrade then?" wrote YouTuber Nick930 in response

The mention of players using Windows 10 on newer CPUs is a little strange, too. It's not an uncommon practice as far as I'm aware, because there isn't usually much of a downside. In a recent Windows 10 vs Windows 11 showdown, PCWorld found little to no difference in everyday performance when using Windows 10 on Windows 11-optimized Intel chips. Apparently Jedi: Survivor is an outlier. 

No matter the cited causes, it's hard to believe that EA has been blindsided by Jedi: Survivor's crappy performance. Just about any PC configuration you throw at it is noticeably choppy, and considering three out of four Steam users are still rocking Windows 10, you'd think this problem was very much foreseeable.

"While there is no single, comprehensive solution for PC performance, the team has been working on fixes we believe will improve performance across a spectrum of configurations," the statement continues. EA notes that "each patch requires significant testing to ensure we don't introduce new problems."

In the meantime, Jedi: Survivor is a great game bruised by a bad framerate.

Morgan Park
Staff Writer

Morgan has been writing for PC Gamer since 2018, first as a freelancer and currently as a staff writer. He has also appeared on Polygon, Kotaku, Fanbyte, and PCGamesN. Before freelancing, he spent most of high school and all of college writing at small gaming sites that didn't pay him. He's very happy to have a real job now. Morgan is a beat writer following the latest and greatest shooters and the communities that play them. He also writes general news, reviews, features, the occasional guide, and bad jokes in Slack. Twist his arm, and he'll even write about a boring strategy game. Please don't, though.

Read more
Both Spider-men leap into action in Spider-Man 2
Spider-Man 2 swings straight into hard crashes, performance issues, and a very mixed Steam rating: 'Issues up the wazoo'
A screenshot from the PC version of Avowed, from Xbox Games Studios
Unreal Engine often gets flak for games running poorly or stuttering, but as Avowed demonstrates, it's really about how devs use it and the pressures of time
An NPC from the Monster Hunter Wilds beta who's been turned into a lo-poly nightmare by a graphics issue.
'It runs awful. It looks awful': Monster Hunter Wilds performance issues put a dampener on its record-breaking concurrents as it settles into an early Mixed rating on Steam
Marvel Rivals tier list - Black Panther
Marvel Rivals' FPS bug puts players with potato PCs at a disadvantage, and that's not the only optimisation issue happening right now
Star Wars Jedi: Survivor outfit locations
Epic talks shop about stuttering in games that use its Unreal Engine and offers solutions to the problem
Spider-Man swinging from a web in Spider-Man 2
Spider-Man 2's PC launch woes are woe-ier than you think, as it looks like GPU-powered DirectStorage is hobbling performance
Latest in Action
Monster Hunter Wilds palico
One of the biggest victories of Monster Hunter Wilds' streamlining is I don't have to deal with those awful gimmick fights anymore
A young witch watering a smiling mushroom in a magic garden
Here's a roguelite dungeon crawler Steam reviewers call 'a botanical Diablo' and 'like Cult of the Lamb' except you manage a mystical garden
Chatacabra from Monster Hunter Wilds
The latest Monster Hunter Wilds event quest gives piles of Armor Spheres for hunting a Chatacabra, making this a very bad week to be a frog in the Forbidden Lands
A hunter posing with an absurd Blangonga outfit in Monster Hunter Wilds.
Attention, fashion hunters: There's a Monster Hunter Wilds mod to disable all those obnoxious glowing buff effects that distract from your fits
A red Porsche spaceship in front of a red planet
Naughty Dog's next game is definitely steering clear of controversy: 'Let's do something that people won't care as much about. Let's make a game about faith and religion'
Olivia, Alma and a palico
I wish Monster Hunter Wilds wasn't so afraid of letting me play Monster Hunter
Latest in News
Marvel Rivals Human Torch
Marvel Rivals is carrying on the tradition of chaotic patches after buffing two of the most annoying heroes, but I main one of them, so I'm not complaining
 photo shows a factory tool that places lids on data center system-on-chips at an Intel fab in Chandler, Arizona, in December 2023. In February 2024, Intel Corporation launched Intel Foundry as the world’s first systems foundry for the AI era, delivering leadership in technology, resiliency and sustainability.
So, wait, now TSMC is supposedly pitching a joint venture with Nvidia, AMD and Broadcom to run Intel's ailing chip fabs?
Monster Hunter Wilds Artian weapon crafting - Gemma holding hot metal
Gemma's English VA is right with us on Monster Hunter Wild's confusing menus, which makes me feel a little better for having to Google symbols all the time
Sapphire Pulse Radeon RX 9070 XT on a red and orange background
Some Sapphire RX 9070/9070 XT graphics cards have hard-to-spot foam inside that must be removed or it 'may result in a decrease in cooling capacity or product failure'
Promotional image of the HP Envy Inspire inkjet printer
Haunted printers turning on by themselves and printing nonsense has to be one of my favorite Windows 11 bugs ever
The UHPILCL water cooled gaming laptop
This water-cooled gaming laptop packs a full-size desktop RTX 5090 and even fits in a backpack, but I sure wouldn't want it in mine