Ditching your ISP's wireless router and buying your own will make you happier, study says

Asus RT-AX88U Router
Save just under $89 on the Asus RT-AX88U, the best wireless router for gaming. (Image credit: Asus)

In recent years, many ISPs have started offering modems with a built-in wireless router, negating the need to purchase one on your own to equip your home with Wi-Fi capabilities. You may want to consider buying one anyway. According to the latest American Customer Satisfaction Index (ACSI) survey, ISP customers who purchase a third-party router are all around "happier" with their home Wi-Fi experience.

ASCI routinely surveys customers in the US and subsequently publishes customer satisfaction scores for a variety of products and services. However, this was the first time it measured the in-home Wi-Fi experience.

"For the most part, it was no contest" ASCI said.

Customers who purchased their own router indicated a higher level of satisfaction with their wireless range, the reliability of service (presumably meaning less connection dropouts), the speed at which their router restarts when needed, and cost.

"This is hardly unexpected. After all, equipment is the bread and butter for these third-party companies," ASCI added.

Indeed, the models we identify as being among the best gaming routers offer strong connections and fast speeds, among other bells and whistles. Most of them also afford more granular control of the settings, like the Asus RT-AX88U, for people are comfortable tuning their Wi-Fi on the back end.

If there is a surprise to this survey, however, it's that customers who buy a third-party router are notably happier with the cost. This category showed the biggest divide between buying a router and using the one an ISP provides.

What makes this somewhat surprising is that some ISPs still force customers to use their modems. Customers can still ditch the built-in router for a third-party one, but the monthly rental fee for the modem remains the same.

Regardless, the survey data clearly indicates ISPs have room for improvement in this department, and ASCI says that is the takeaway they should focus on. This is especially true with more people working from home or otherwise being stuck at home as a result of the Coronavirus pandemic.

"If there was ever a time for ISPs to put resources into improving in-home equipment, it’s now," ASCI says.

Thanks, CNET

Paul Lilly

Paul has been playing PC games and raking his knuckles on computer hardware since the Commodore 64. He does not have any tattoos, but thinks it would be cool to get one that reads LOAD"*",8,1. In his off time, he rides motorcycles and wrestles alligators (only one of those is true).

Latest in Networking
Netgear Nighthawk XR1000
Netgear says certain router owners should 'download the latest firmware as soon as possible' to patch a critical vulnerability
TP-Link AXE75 Wi-Fi 6E router
US congressman calls again for the government to ban Chinese-made TP-Link routers: 'I would not have that in my home'
An illustration of a silhouetted thief in motion running while carrying a stolen fingerprint. This could represent individuality, identity, privacy concerns, or a concept of personal data being in motion or at risk. The combination of the human form with the unique identifier of a fingerprint offers a visual metaphor for themes such as identity theft, digital security, or the trace we leave behind in a digital age. The overall aesthetic is bold and dynamic, fitting for topics of cybersecurity, personal identity, or discussions about the intersection of humanity and technology.
Hackers hijack over 16,000 TP-Link network devices, creating a big ol' botnet that's absolutely slamming Microsoft Azure accounts
Netgear Nighthawk RS300 Wi-Fi 7 router
Netgear Nighthawk RS300 review
TP-Link Archer GE800 router
US lawmakers believe TP-Link networking products come with an 'unusual degree of vulnerabilities' leaving them vulnerable to hackers
A racing car in F1 2022 game with a cartoon explosion overlayed on top
Today I learned F1 cars can have their engines disabled wirelessly via IP connection
Latest in News
Image of Cersei Lanniser from Game of Thrones: Kingsroad Steam early access trailer
A new Game of Thrones RPG is coming to Steam today with a cast of 'familiar faces,' which is good because it's really the only way to tell it's a GoT game at all
The new Prime Asset featured in the upcoming update for the Outlast Trials.
The Outlast Trials puts its already paranoid players under surveillance for a time-limited story event
A Viera looking confused in Final Fantasy 14.
Old armor continues to fall victim to Final Fantasy 14's bizarre two-channel dye system, unless you're super into changing the colour of teeny-tiny eyelets: 'Why even bother at this point?'
Starfield: Shattered Space
By the time Bethesda was on Starfield, you'd 'basically get in trouble' for breaking schedule, says former dev: 'A lot of the great stuff within Skyrim came from having the freedom to do what you want'
Otter AI Meeting Agent
As if your work meetings weren't already fun enough, now Otter has a new all-hearing AI agent that remembers everything anyone has said and can join in the discussion
Monster Hunter Wilds' stockpile master studying a manifest
As layoffs and studio closures continue to deathroll the western AAA industry, analyst points out 5 of 8 major Japanese companies hit all-time share prices this year