Diablo 4's worst type of dungeon is now griefing players via a bug

Close-up shot of Diablo 4's Lilith facing camera
(Image credit: Tyler C. / Activision Blizzard)

Update: A Blizzard representative said, "The team is investigating these reports, but we do not have any specific details to share about it at this time."


Survive Sanctuary with these Diablo 4 guides

Diablo 4's Lilith

(Image credit: Tyler C. / Activision Blizzard)

Diablo 4 guide: Everything you need
Diablo 4 mount: Race across the map
Diablo 4 waypoints: How to fast travel
Diablo 4 level unlocks: New vendors

Original story: A nasty bug when entering Cellars is ruining Diablo 4's high-level Helltide events for some players.

Once you finish Diablo 4's lengthy campaign, parts of the map are periodically taken over by a Helltide event for a limited amount of time. These blood-drenched parts of the map spawn tough monsters that drop Abberant Cinders, which you can use to open chests for rare items.

Normally, the only way to lose your Cinders is to die (which causes you to lose half of them) or to forget to spend them before the event ends. But currently, several players on the official forums and Reddit report that entering a Cellar within a Helltide can inexplicably make you lose all of them.

Helltides are one of the best ways to farm materials for crafting powerful items and for finding build-defining Unique gear. Since Helltide chests require 175 Cinders to open and you only get a handful of them off of enemies, losing a big stack of them would undo all the work you put into the event.

Reddit user the_plumbus_among_us posted a clip where they enter a Cellar with 302 Cinders in their pocket and come out with zero. Re-entering the Cellar doesn't do anything, and other reports don't seem to indicate if it's one particular Cellar either. Some players say they haven't encountered the bug, but I'd avoid entering Cellars in Helltide events until Blizzard fixes it.

Watch out for cellars during a Helltide! from r/diablo4

One commenter says if you leave the Cellar using the emote wheel you won't lose your Cinders, but in the_plumbus_among_us' clip, they lose them as soon as they enter it. If you accidentally enter one and still have them, give it a shot, but it might already be too late.

When contacted about the bug, a Blizzard representative said, "The team is investigating these reports, but we do not have any specific details to share about it at this time."

Since the action RPG's launch, Cellars have been rather horrible for loot or XP. Now that they're capable of stealing your precious currency, maybe Blizzard will take another look at them before season 1 drops next week.

Tyler has covered videogames and PC hardware for 15 years. He regularly spends time playing and reporting on games like Diablo 4, Elden Ring, Overwatch 2, and Final Fantasy 14. While his specialty is in action RPGs and MMOs, he's driven to cover all sorts of games whether they're broken, beautiful, or bizarre.

Read more
An axe-wielding Enraged Headless Husk attacks a barbarian
Diablo 4 players pleasantly surprised to find the first boss of the new season is a challenge for once: 'it's nice to actually have to think and prepare for fights'
Several adventurers in World of Warcraft Classic's hardcore server crying over the death of a fallen comrade.
Blizzard plans to revive WoW Classic Hardcore characters 'at our sole discretion', after DDOS attack puts major streamer guild OnlyFangs in the ground
Diablo 4 boss loot tables - Duriel
Diablo 4 boss loot tables for the Season of Witchcraft
Diablo 4 screenshot
Diablo 4's second expansion won't be out until 2026
A raven holding a charm in its beak
Diablo 4 is getting its first bird pet in Season 7
Destiny 2 Rite of the Nine: The Emissary, massive, ominously standing at the edge of a water basin.
Oops! Bungie rolled out Destiny 2's Rite of the Nine event three weeks early, and new loot is already dropping
Latest in RPG
kingdom come deliverance 2 thunderstone quest
Kingdom Come: Deliverance 2's masterful quest design can be summed up by one wonderfully weird search for a magic stone
The heroes are attacked by monsters
Pillars of Eternity is getting turn-based combat to mark its 10th anniversary, and that means PC Gamer editors will soon be arguing about combat mechanics again
Junah beginning a battle in Metaphor: ReFantazio.
Today's RPG fans are 'very sensitive to feeling like they wasted time' when they die, says Metaphor: ReFantazio battle planner—but Atlus still made combat hard anyway
Image of Cersei Lanniser from Game of Thrones: Kingsroad Steam early access trailer
A new Game of Thrones RPG is coming to Steam today with a cast of 'familiar faces,' which is good because it's really the only way to tell it's a GoT game at all
A Viera looking confused in Final Fantasy 14.
Old armor continues to fall victim to Final Fantasy 14's bizarre two-channel dye system, unless you're super into changing the colour of teeny-tiny eyelets: 'Why even bother at this point?'
Starfield: Shattered Space
By the time Bethesda was on Starfield, you'd 'basically get in trouble' for breaking schedule, says former dev: 'A lot of the great stuff within Skyrim came from having the freedom to do what you want'
Latest in News
PC Gamer magazine issue 408 Doom: The Dark Ages
PC Gamer magazine's new issue is on sale now: Doom: The Dark Ages
A gigantic terracotta sentinel made of living armor
Total War: Warhammer 3's army of Cathay has broken containment and is making its way to tabletop Warhammer at last
Two brightly colored stormtroopers dressed like Run-DMC stand in front of PAX Australia's WELCOME HOME banner.
Tickets for PAX Australia 2025 are on sale now
An Enshrouded player in a recreation of Erebor from The Lord of the Rings
Kings under the Mountain! 33 Enshrouded players spent 10,000 hours to recreate this iconic location from The Lord of the Rings
A mech awakens.
Mecha Break developer is considering unlocking all mechs following open beta feedback
Lara Croft Unified Art
Tomb Raider developer Crystal Dynamics lays off 17 employees 'to better align our current business needs and the studio's future success'