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FAQs
Is Gog.com legit?
Yes, Gog.com is entirely legit. All the games you purchase support the owners and creators of the game (and are owned by one themselves!), so you can purchase with peace of mind that you're not buying from a gray market site.
How do I contact Gog.com customer service?
Gog.com has a dedicated live chat technical support page where you can get support from a virtual assistant. There are different categories you can choose from in the chat function, and the virtual assistant will respond to your query. If the virtual assistant is unable to fully answer your question, you will be passed on to a Support Staff member.
How do I buy a Gog.com gift?
Buying a game as a gift is really easy on Gog.com. When you get to the checkout, select ‘Gift this Order’ under the payment options section. Bear in mind you’ll need to have the gift receiver's email address as it’ll get sent to them by email.
Can I return a game to Gog?
Yes, Gog.com offers free returns on purchases, even if you’ve downloaded and played the game. The return request must be made within 30 days of purchase. To request a refund, head to your ‘Order History’ page on your Gog.com account, find the game you’d like to return, and click the ‘Ask for a refund’ button.
Can I cancel a pre-order?
Yes, you can cancel a pre-order for an upcoming title at any time for any reason until the game is officially released. Once the game is released, you're then covered by Gog.com's 30-day money-back guarantee.
Hints and Tips
Featured Deals: The ‘Featured Deals’ section on the homepage highlights the best offers available to purchase. Gog.com is known for having great sales, and there have been some really big discounts in the Featured Deals section, including up to 85% off some of the most popular AAA and indie titles.
On Sale Now: The ‘On Sale Now’ page on the website shows all the games on sale at Gog.com, and let me tell you, there are hundreds of deals! So you don’t get overwhelmed, there are loads of handy filters so you can customize your search, whether that’s through game genres, price, or new arrivals.
Deal of the Day: On the homepage, Gog.com showcases 3 deals of the day. These games have a one-day limited-time price cut, and there’s a countdown timer so you know how long you have to snap up the offer.
Free Games: Yep you read that right, there are free games on Gog.com! Head to the dedicated ‘Free Games’ page and get downloading.
Newsletter: The best way to stay up to date on the latest gaming sales and new releases is by signing up for the Gog.com newsletter. Signing up is easy just enter your email when prompted or just create an account to get the latest news and deals straight to your fingertips.
How to use Gog.com promo codes
1. Check out our selection of Gog.com coupons - we keep this page updated with the latest offers for you to redeem.
2. Once you’ve found the coupon code you’d like to redeem, click the ‘Get Code’ button. This will make a pop-up box appear with the code that you can copy. It will also get a new tab to open on the Gog.com website.
3. Now it’s time to buy some games! Once you have everything, head to the ‘Redeem Code’ page on your Gog.com account page. Past the code in there and it will be applied to your shopping cart.
How we source coupon codes
All the codes you see on PC Gamer have been sourced by our dedicated coupons team. Using our affiliate networks, partnerships with brands, and the world wide web, we track down the latest and best coupon codes and ways to save on your online orders. Our pages are updated multiple times a week, and our commercial team also uses their connections to negotiate exclusive codes with big name brands, so you can find all the best available codes and promotions listed in one place.
How we test coupon codes
To ensure that every code you see is ready to use, our team tests each one before uploading it to a page. Whether it's for free shipping, a multibuy offer, a student discount, or savings in the sales, we check that the code can be applied at the checkout and works as described. We don’t include any one-time or user-specific codes, so you haven’t got to worry about anyone else beating you to the punch, and you’ll find codes for products across all kinds of categories.
We also include all the information about a coupon, such as terms and conditions and the expiry date, on the page below the offer description. Simply click ‘Terms & Conditions’ and you’ll expand the code box, where you’ll be able to read any specific instructions or requirements associated with your chosen coupon. We do our best to update this information whenever any changes are made, with each page checked at least twice a week.
What to do if a coupon code doesn’t work
Despite our best efforts, sometimes coupons won’t work as expected. Expiry dates and terms and conditions can be changed by the retailer, or the code may simply no longer be accepted. Should you run into any issues, don’t worry - our customer service team is available to offer support.
The first port of call should always be to check the coupon’s terms and conditions to make sure you meet all requirements. Codes may be product-specific (i.e. 5% off gaming laptops), require a minimum order value (i.e. when you spend $50 or more), or need you to verify your status (i.e. verify with a valid military email address). Click the ‘terms & conditions’ text below the ‘Get Code’ button to view all available information.
If you’re still having issues once you’ve confirmed that you meet the necessary requirements, you can get in touch with our team by sending an email to coupons.pcgamer@futurenet.com. Include a summary of which code you tried to use, where you found it, and what went wrong, and we’ll reply as soon as we can to help out.
How we make money
PC Gamer earns money from its coupon pages through a commission model. We have deals in place with every retailer that has a corresponding coupon page on our site. When you shop with one of these retailers and use one of our codes to get a discount, the brand will pay us a percentage of the final order total in commission.
Using this model means that redeeming a discount through PC Gamer never costs you a thing. We don’t charge any fees to apply a code, and all our money is made directly from retailers, not our audience. You’ll only ever pay for the products or services you buy, with lower prices just as they’re described on the page.
If you're looking for more information on Tom's Guide coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
